TripSpark Medical Transportation Software

It takes a lot to keep any PACE program operating at peak performance. It's more than just important to meet those standards, it's essential to keeping your participants and their families feeling like they're in the right place. How you operate throughout your day is key, so healthcare professionals who understand your program and your participants are integral in delivering excellence. That's not the only important consideration. If a day doesn't start and end the right way, it can mean your participants can be soured on their experience with you. How your participants go to and from your location is essential in this experience, so you want to make sure your scheduling is both efficient and timely. The right scheduler can help, but there are ways to better support them with NEMT vehicle scheduling technology that handles the essentials. How to Leverage NEMT Dispatch and Billing Software Automate Scheduling to Handle All Your Essential Considerations Not needing t...

We know that  there are governmental measures in place  that will increase the demand for our industry, but is that the only reason we’ll see a rise in NEMT? Most certainly not. According to  a global market report on NEMT , our industry is due "to grow from US$ 8,658.87 million in 2021 to US$ 15,579.98 million by 2028." That means that in the next few years we will see our industry nearly double. According to that same report, two factors were identified as contributing elements: An increase in the occurrence of chronic disease An aging population that continues to have a higher proportion of elderly Both of these factors will mean certain similar elements can be put in place to meet the needs of these demographics. This could include such things as: Increasing the number of wheelchair-accessible vehicles. Increasing training measures to understand how to best serve those with differences in physical ability and approach their needs with sensitivity. Offering more ...

When you have so many moving parts to your business, it can be difficult to get a handle on where you can find more money. It's important to look for opportunities for efficiency, but it's also crucial to spend time on what an NEMT broker does best: coordinating timely medical transportation. Without the right tools, it can be tricky to balance these two aspects of your business. In our experience with clients, we've seen many opportunities for cost-efficiency we'd like to share: 1. Use Your NEMT Software to Generate Reliable, Meaningful Reports This can range anywhere from the average duration of a trip, to mileage, to the number of people per trip, and more. Reporting within our framework is highly customizable. You know what you need to run your brokerage successfully, so it's crucial that you get to set what information you collect.  We've even recently seen how one of our clients was able to use TripSpark's reporting functionality to help lower their in...

As we've explored  in previous blogs , our industry's newfound focus on value-based care and studies looking into the needs of those who use our services have made it clear that the more involved NEMT transportation providers are with those they serve, the better off everyone is. One type of organization stands out to us as being uniquely positioned for this approach to NEMT: Managed Care Organizations (MCOs). How MCOs Can Make an Impact By the nature of what they are, MCOs have a kind of edge when it comes to our industry. MCOs already hold a great deal of medical information about the members who need to book trips. But let’s go deeper into why MCO-managed NEMT can work so well. These organizations have more knowledge of when members are using services and why Their wealth of information about their members helps them easily identify who has more or less need for assistance with transportation, potentially saving both sides of the equation quite a bit of time by bypassing c...

Recently, the Centers for Medicare & Medicaid Services (CMS) met to hold a few “listening sessions” in hopes of gathering key information on what steps various kinds of medical transportation management professionals can take to improve their services. We found that  each point  had a lot of potential for growth for our industry: 1: Even though strides have been made, NEMT brokers and other professionals need to take further measures to protect against fraud, waste, and abuse of the system to be sure that anyone who needs NEMT can get it. Looking for ways to increase security protocols is one direction to go in this situation, but the question is: "how do you know what to look out for?" Thankfully, the answer lies in the spirit of what CMS did with their listening sessions: providing a robust means for feedback. This is done best with a two-fold approach. The first way to tackle it is to ensure that your medical transportation management business has a user-friendly a...

We work in an industry that does best when it’s consistently looking ahead for ways to innovate, share knowledge, and bring members the best experience possible. This is doubly true as value-based care becomes the industry standard. While it’s good to look for ways to lead and stand out, working together can bring even greater strides for those who matter most: the people who need what our clients have to offer. This is especially true when trying to find the best ways to remove various obstacles to people getting the proper care when they need it. How TripSpark is looking to move forward Our commitment to always creating a better experience for both our clients and their members is why we are so excited to announce that TripSpark’s NEMT business will be partnering with  Uber Health . This partnership gives TripSpark clients access to Uber Health’s API integration by way of NovusMED. The integration enables clients on behalf of their members to request rides with Uber, allowing for...