Key Takeaways from CMS’s Listening Sessions and What They Mean for Non-Emergency Medical Transportation
Recently, the Centers for Medicare & Medicaid Services (CMS) met to hold a few “listening sessions” in hopes of gathering key information on what steps various kinds of medical transportation management professionals can take to improve their services. We found that each point had a lot of potential for growth for our industry: 1: Even though strides have been made, NEMT brokers and other professionals need to take further measures to protect against fraud, waste, and abuse of the system to be sure that anyone who needs NEMT can get it. Looking for ways to increase security protocols is one direction to go in this situation, but the question is: "how do you know what to look out for?" Thankfully, the answer lies in the spirit of what CMS did with their listening sessions: providing a robust means for feedback. This is done best with a two-fold approach. The first way to tackle it is to ensure that your medical transportation management business has a user-friendly a...