TripSpark Medical Transportation Software

When you have so many moving parts to your business, it can be difficult to get a handle on where you can find more money. It's important to look for opportunities for efficiency, but it's also crucial to spend time on what an NEMT broker does best: coordinating timely medical transportation. Without the right tools, it can be tricky to balance these two aspects of your business. In our experience with clients, we've seen many opportunities for cost-efficiency we'd like to share: 1. Use Your NEMT Software to Generate Reliable, Meaningful Reports This can range anywhere from the average duration of a trip, to mileage, to the number of people per trip, and more. Reporting within our framework is highly customizable. You know what you need to run your brokerage successfully, so it's crucial that you get to set what information you collect.  We've even recently seen how one of our clients was able to use TripSpark's reporting functionality to help lower their in...

As we've explored  in previous blogs , our industry's newfound focus on value-based care and studies looking into the needs of those who use our services have made it clear that the more involved NEMT transportation providers are with those they serve, the better off everyone is. One type of organization stands out to us as being uniquely positioned for this approach to NEMT: Managed Care Organizations (MCOs). How MCOs Can Make an Impact By the nature of what they are, MCOs have a kind of edge when it comes to our industry. MCOs already hold a great deal of medical information about the members who need to book trips. But let’s go deeper into why MCO-managed NEMT can work so well. These organizations have more knowledge of when members are using services and why Their wealth of information about their members helps them easily identify who has more or less need for assistance with transportation, potentially saving both sides of the equation quite a bit of time by bypassing c...

Recently, the Centers for Medicare & Medicaid Services (CMS) met to hold a few “listening sessions” in hopes of gathering key information on what steps various kinds of medical transportation management professionals can take to improve their services. We found that  each point  had a lot of potential for growth for our industry: 1: Even though strides have been made, NEMT brokers and other professionals need to take further measures to protect against fraud, waste, and abuse of the system to be sure that anyone who needs NEMT can get it. Looking for ways to increase security protocols is one direction to go in this situation, but the question is: "how do you know what to look out for?" Thankfully, the answer lies in the spirit of what CMS did with their listening sessions: providing a robust means for feedback. This is done best with a two-fold approach. The first way to tackle it is to ensure that your medical transportation management business has a user-friendly a...

We work in an industry that does best when it’s consistently looking ahead for ways to innovate, share knowledge, and bring members the best experience possible. This is doubly true as value-based care becomes the industry standard. While it’s good to look for ways to lead and stand out, working together can bring even greater strides for those who matter most: the people who need what our clients have to offer. This is especially true when trying to find the best ways to remove various obstacles to people getting the proper care when they need it. How TripSpark is looking to move forward Our commitment to always creating a better experience for both our clients and their members is why we are so excited to announce that TripSpark’s NEMT business will be partnering with  Uber Health . This partnership gives TripSpark clients access to Uber Health’s API integration by way of NovusMED. The integration enables clients on behalf of their members to request rides with Uber, allowing for...

Transportation is such a critical social determinant of health. Without it, for many there simply is no participation in key checkups and treatment appointments. It’s also a factor in a person’s levels of socialization and their access to the nutrition they need to stay healthy. NEMT can help with this, but there’s so much more that goes into what constitutes a person’s transportation ability, such as: Functional ability Issues with behavioral health Financial needs of a vehicle (gas, insurance, buying a vehicle, etc.) Cognitive ability Limits on transportation are especially a concern in rural communities where there is less access to public transport—if there’s any at all.  According to MDPI , over 20% of Americans live in rural areas, which also have a higher proportion of older adults with chronic conditions. We can’t leave behind a fifth of our community because they’re further out than the rest of us. NEMT services and NEMT provider technology can help bridge the gap in ...

It’s no secret that brokers have a lot on their plate at any given time. There are so many moving parts for your team members to keep track. There’s a lot that goes into ensuring that your members get the best experience you have to offer. That’s why it’s always crucial to use whatever tools you have at your disposal to work to the best of your ability. One of the biggest assets out there available is NEMT software for brokers. While this is often highly customizable, there are some serious quick wins that brokers can take advantage of relatively quickly when implementing their software. Easy Automation There are various ways you can automate processes in your brokerage, but one of the biggest ways NEMT broker software can help out you and your staff is by automating your scheduling process. Depending on what parameters you set up in your software, it can auto-generate schedules for your drivers that both keep in mind the needs of all your members and also best utilizes your time. Putt...

Non-emergency medical transportation was once a small portion of healthcare. Just a kind of courtesy service for those who "really" needed it. But as demand for healthcare of all kinds continues to increase, and as medical professionals look at their field with a socially-critical eye, NEMT is revealing itself as an integral part of healthcare. Issues at Hand That NEMT Brokers and Other Professionals Are Poised to Address First and foremost, non-emergency medical transportation near you, and all over the country, can address both the needs of the "transportation disadvantaged" and help with "access to healthcare". Both issues are  typically tied directly to lower socioeconomic status , making transportation a major social determinant of health. The terms used above also go a lot deeper than what their names suggest: "Transportation disadvantaged" isn't just about having a car or access to one. It is also determined by how much money someone ...