TripSpark Medical Transportation Software

Non-emergency medical transportation was once a small portion of healthcare. Just a kind of courtesy service for those who "really" needed it. But as demand for healthcare of all kinds continues to increase, and as medical professionals look at their field with a socially-critical eye, NEMT is revealing itself as an integral part of healthcare. Issues at Hand That NEMT Brokers and Other Professionals Are Poised to Address First and foremost, non-emergency medical transportation near you, and all over the country, can address both the needs of the "transportation disadvantaged" and help with "access to healthcare". Both issues are  typically tied directly to lower socioeconomic status , making transportation a major social determinant of health. The terms used above also go a lot deeper than what their names suggest: "Transportation disadvantaged" isn't just about having a car or access to one. It is also determined by how much money someone ...

Your brokerage is only as successful as the quality of service it delivers to its members. Striking a balance between providing positive customer experiences on the ride reservation and ride delivery processes can result in mixed reviews. Read on to find solutions to some common issues identified by members using NEMT services. On-Time Issues In  an article from Medpage Today , members reported that drivers would arrive early, late, or would simply not show up. While this issue isn’t unknown to brokerages, it’s a serious problem that can lead to sanctions when left unchecked. Missed trips could happen due to wrong hires in dispatch, scheduling, or transport, or it could be a matter of not having the right tools for your staff. While hiring is a trickier thing to fix, the tools can be relatively simple. You can find effective NEMT solutions that can help solve a lot of these types of issues. Certain kinds of software can  automate large portions of your scheduling n...

With the right NEMT software on their side, MCOs will benefit from automated solutions for operational efficiency. Reliable NEMT solutions can simplify electronic data transmission without manual effort from encounter data to scheduling information and driver credentials. On top of the benefits for MCOs, members and drivers will also benefit through features such as automatic notifications that keep both parties informed. Here are three ways that a non-emergency medical transportation application will automate electronic data transmission processes for an MCO. Manage Claims and Encounter Data Submission Superior  claims management  provides MCOs with an efficient, customized workflow to manage the claims submission and reimbursement process of their non-emergency medical transportation services. Thanks to automated electronic data capture, TripSpark makes claims and encounter reporting both timely and accurate. MCOs can expedite claims faster and simpler with automated electro...

TripSpark's all-encompassing NEMT and health transportation software, NovusMED is equipped with Claims Management — a platform that simplifies the  claim submission  process. Claims Management includes interfaces specific to Medicaid eligibility and claims data, making it easy to authenticate client admissibility. In this post, we'll briefly define Medicaid, explain medical claims and billing, and explore some key features of TripSpark's non-emergency medical transportation software. Medicaid — A Definition "Medicaid provides health coverage to millions of Americans, including eligible low-income adults, children, pregnant women, elderly adults and people with disabilities. Medicaid is administered by states, according to federal requirements. The program is funded jointly by states and the federal government." 1            A Quick Review: Medicare vs. Medicaid – similar, but not the same:   Medicare Medicaid Operat...

Reliable software is the pillar of NEMT broker technology. Customizable and fully integrated systems allow you, as a broker, to get the most out of your software. These are not features that are "nice to have", but aspects you should expect the software to provide for you to use to run your business. Here are five ways you can get more out of your medical broker software. 1. Flexibility Your business is unique. Labels that work for some businesses might not be accurate for yours. That's why the ability to customize your software is so important. With TripSpark's NEMT software, you have the ability to customize search fields, report fields, and more. This allows for improved quality of information, as some fields can be marked as mandatory, ensuring you are never missing important data. Or you can create your own, user-defined fields to further customize how your software operates for you. 2. Setting Up Reports to Run Automatically Regular reports are an important part...

What is Non-Emergency Medical Transportation? Non-emergency medical transportation (NEMT) was first offered as a benefit in the 1966 US Medicaid program. The federal and state  governments cover rides for eligible individuals  to and from doctor’s offices, hospitals and other medical facilities for Medicaid-approved care. Originally the benefit was for low-income beneficiaries who didn’t have a reliable, low-cost method of transportation to health care appointments, had long travel times in rural areas, lacked public transit options, or had disabilities. Today, states have different rules about who is eligible to receive rides, what rides are covered and if trips need to be pre-approved. The  most common health care services that people access using NEMT  are behavioral health services, dialysis, preventive services, specialist visits, physical therapy, and adult daycare. Some estimates say that about  80 percent  of the Medicaid population can travel indep...

It’s important to offer NEMT clients transportation that is timely, comfortable and convenient.  NEMT  is your clients’ link to health care, and as such, better service can mean fewer missed appointments and better healthcare outcomes. The key to providing better service is to improve the flow of information between you, your providers and their drivers. That’s why we introduced  Provider Mobile , a smartphone app that enables the real-time exchange of data between all players. There are many ways that this real-time data exchange can help you improve the quality of service provided to your clients. Here are the top 5: 1) Track vehicle locations in real-time Monitoring on-time performance (OTP) can help you ensure clients consistently receive timely service. With access to real-time vehicle location information for all assigned trips, you and your providers can easily see when a driver is running late. Armed with this knowledge, providers can take action to call the drive...